Welcome to Fourth NEW Wine LLC! Here are some of the most common questions we receive about our cups, along with helpful answers to guide your shopping experience.
What materials are used in your cups? Our cups are crafted from a variety of high-quality materials, including ceramic, glass, and stainless steel, ensuring durability and safety for both hot and cold beverages.
Can the cups be used in a microwave? Most of our ceramic and glass cups are microwave safe. However, please check the product description for specific details or warnings about each cup to ensure safety.
Are your cups dishwasher safe? Yes, most of our cups are designed to be dishwasher safe. For specific care instructions, please refer to the product care label or description online.
How can I order custom-designed cups? To order custom-designed cups, please contact us via email at caitlinhuggins@fourthnewwine.com with your design requirements, and our team will guide you through the customization process.
What is your return policy for cups? We accept returns within 30 days of purchase if the cups are unused and in their original packaging. Please contact our customer service at 803861056 for further instructions on processing a return.
Do you offer bulk purchase discounts? Yes, we offer discounts for bulk purchases. Please contact us directly to discuss your specific needs and the discounts available.
How long will it take to receive my order? Standard shipping typically takes 3-5 business days. For expedited shipping options, please review the shipping information at checkout or contact our customer service.
How can I track my order? Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier’s website.
Do you ship internationally? Currently, we only ship within the United States. For special requests or future availability of international shipping, please contact us.
How can I contact customer service? You can reach our customer service team by email at caitlinhuggins@fourthnewwine.com or by phone at 803861056. We’re available to assist you with any questions or concerns you may have.
Thank you for choosing Fourth NEW Wine LLC for your cup needs. We look forward to serving you!
