Thank you for shopping at Fourth NEW Wine LLC. We appreciate your business and value your satisfaction. Below are the details of our refund and return policy for cup purchases made on our website or at our physical location at 419 Summer Dr, Conway, SC 29526-9345.
1. Return Eligibility
You may return cups purchased from Fourth NEW Wine LLC within 30 days of the original purchase date, provided that the items are:
Unused and in the same condition that you received them.
In their original packaging with all tags and labels intact.
Accompanied by the original receipt or proof of purchase.
2. Non-Returnable Items
Please note that the following items cannot be returned:
Customized or personalized cups.
Clearance items marked as final sale.
Cups that have been used or damaged after delivery.
3. Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund based on the condition of the returned item.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
4. Exchanges
We only replace cups if they are defective or damaged upon arrival. If you need to exchange an item for the same product, send us an email at caitlinhuggins@fourthnewwine.com and send your item to our address at 419 Summer Dr, Conway, SC 29526-9345.
5. Shipping Returns
To return your product, you should mail your product to:
Fourth NEW Wine LLC
419 Summer Dr
Conway, SC 29526-9345
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Contact Us
For more information about our refund and return policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at caitlinhuggins@fourthnewwine.com or by phone at 803861056.
We are committed to ensuring that your experience with Fourth NEW Wine LLC meets your expectations, and we thank you for giving us the opportunity to serve you.
